FAQs
1. How much is the shipping to ***? How long will it take?
The shipping time and cost vary with shipping method.
To get more details about shipping, you may just add the items you would like to buy into your shopping cart, and then click "Shopping Cart"(on the upper right at any page of our website) to enter that page to see.
2. What currency are the quoted prices in?
USD
3. How soon can I get your reply if I contact you?
We generally get back to you within 24 hours. However, the response time will be longer during the weekends and holidays.
4. What is your handling time?
We usually ship out orders within 2-3 business days. For items that need to be booked in advance, e.g. dizi in Bass G key, processing time will be longer and we will let you know at the time of your order.
5. For multiple items, do you combine shipping?
Yes, generally, multiple items of the same customers will be shipped together. However, some special items, such as erhu bows, will be sent separately in a tube parcel to avoid damage.
6. Do you provide a more economical shipping method?
Yes, for multiple items with a total volume larger than 1 cubic meter ( e.g. 3 Guzheng or 3 Yangqin), economical sea freight will be available, tax-free and front door delivery. Buy in bulk with your friends and get a better deal. Please feel free to Contact Us.
7. How secure is shopping with Red Music Shop?
We want your online shopping to be worry-free, so we apply SSL (Secure Socket Layers), the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.
Your payment will be made at the world's leading credit card gateway PayPal, who keeps your credit card information absolutely confidential. You can pay with your credit or debit card at PayPal without a PayPal account.
